Additional Services

Information Technology (IT)

Contacting IT
For urgent, 24/7 support please call 877.290.3627 or visit support.tianjingeshanchang.com and use the live chat feature.

For low-priority or not time-sensitive issues, please email helpdesk@tianjingeshanchang.com.

For the following specific services, please use the email addresses below so that your request is routed correctly and efficiently:

• For Door Access issues, please continue to reach out to dispatchers@tianjingeshanchang.com.
• If you receive an email that you suspect is spam or a phishing attempt, please forward it to phishing@tianjingeshanchang.com.

You may also visit the Help Desk in the lower level of the Danforth Library.

Tips for Technology Use at ag娱乐
Setup and test any computer and software you purchase BEFORE coming to the ag娱乐 campus. While we can assist with many problems, knowing your computer and software works before getting to campus will make it that much easier when you get here. When you arrive on campus, so will every other student. Please avoid the lines and check your new computer and software before you arrive.

Wireless Network Services for Residence Halls. ag娱乐 has partnered with Apogee, a specialized provider of residential networks, to deploy and support an advanced wireless network for our residence halls, featuring 100% wireless connectivity, 24/7 student support, and more. For more information and to set up your account, please visit MyResNet.com or call Apogee’s 24-hour support at 855.377.4156.

Ensure your computer meets all the requirements for using the ag娱乐 network before coming to campus. See this page for more information: Orientation Guide – Accessing the New England College Network

Other suggested items to bring:

• Network cable: 15–20” (also known as an Ethernet cable or data cable)
• Cable lock to physically lock your computer in your room
• USB Flash drive for easy storing and transporting of files
• Chargers and power cords for all your gear
• Warranty information for your computer in case you need warranty support from the vendor

Tip Sheets

• Xfinity on Campus
• Classroom Internet Access
• Installing Microsoft 365 on your device
• Laptop Recommendations
• Microsoft Single Sign-On Password Reset
• ag娱乐 Wireless Guest Sign in
• Setting Up Your OneDrive
• Set Up ag娱乐 Email on Your Mobile Device

Information Technology at ag娱乐

• Discounts on Computers and Software
• IT Resource Map
• Web Addresses for Directly Accessing ag娱乐 Services

ag娱乐 CARES Reporting

What is the CARES Act?

The Coronavirus Aid, Relief and Economic Security (CARES) Act is federal legislation that was signed into law to provide economic relief to organizations and individuals affected by the COVID-19 pandemic. The Higher Education Emergency Relief Fund (HEERF) is part of the CARES ACT which provides funds to colleges for emergency financial aid grants to on-campus students who had unexpected expenses related to the disruption of campus operations due to the pandemic.

Room Scheduler

Student Financial Services

The Student Financial Services Team at ag娱乐, located in the historic Administration Building, provides personal attention with billing and financial aid to students and parents from the time of your initial inquiry through the completion of studies.

For more details about financial aid, tax forms, payments, refund and more, please visit financial aid.